User Terms and Conditions

This page sets out the rules that govern use of our platform. It explains the relationship between us and our users, describes basic account responsibilities, and summarises how promotions, payments, and disputes are handled. We expect every player to read these terms and to comply with them when registering, depositing, placing bets, or requesting withdrawals.

Account responsibilities

Users are responsible for keeping their account details accurate and secure. You must provide genuine personal information when registering and update it if circumstances change. Account access credentials are personal - do not share them. We may suspend or close accounts if we suspect fraud, multi-accounting, chargebacks, or other misuse. You are responsible for all activity on your account until you notify us of any unauthorised access.

Eligibility requirements

Only eligible individuals may create accounts. By registering you confirm that you meet the platform requirements, that the information you provide is true, and that you understand and accept these terms. We may refuse registration or close accounts at our discretion. We reserve the right to request identity or residency verification documents before allowing deposits, gameplay, or withdrawals.

Acceptable platform use

Use the site for lawful, personal gambling activity only. Prohibited conduct includes attempting to manipulate games or promotions, opening multiple accounts, colluding with others, or using automated betting tools. Abusive behaviour towards staff or other users, and attempts to circumvent limits or controls, will result in account action. We may investigate suspicious patterns and take measures including withholding funds pending review.

General bonus and promotion rules

Promotions are subject to specific terms that apply in addition to these general rules. Only one promotion may be active per account where stated. Qualifying payment methods, minimum deposit amounts, wagering requirements, game contribution rates, maximum bet limits during bonus play, and expiry periods are set out in each promotion's terms. We may exclude certain games from contributing to wagering requirements or prohibit some payment types from qualifying for bonuses. Abuse of promotions may lead to cancellation of bonus balances and closure of accounts.

Deposits and withdrawals

Deposit and withdrawal options, minimums, and processing times are displayed in the cashier. We may require verification documents, source-of-funds evidence, or additional checks before processing a withdrawal. Withdrawal amounts may be subject to limits and prioritisation rules. Pending verifications or unusual activity can delay payments. Fees charged by payment providers are the responsibility of the user unless stated otherwise.

Verification and limits

We implement identity and payment method checks to protect users and comply with our internal policies. You must cooperate with requests for documents. We also offer tools to set personal deposit or session limits and encourage their use for responsible play.

Dispute resolution

If you have a dispute, contact customer support with full details and any relevant evidence. We aim to respond promptly and to resolve issues fairly. Where discrepancies remain, we will conduct an internal review. Decisions made following investigation will be binding unless otherwise agreed. Further external escalation options depend on available independent bodies and are described in our support channels where applicable.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on this page and, where appropriate, notified to users. Continued use of the platform after publication of changes constitutes acceptance. If you do not accept revised terms, you should stop using the service and withdraw any remaining funds in accordance with the withdrawal process.